Frequently asked questions

Browse or search for the medicines you need and add them to your cart. When you are ready, click the cart icon and proceed to checkout. Enter your delivery address, choose a payment method (UPI, card, net banking, or cash on delivery) and confirm. You will receive an order confirmation on your email and phone immediately.

Once your order is dispatched, you will receive a WhatsApp message with a tracking link and the courier partner details. You can also log in to your account and check order status under My Orders. If you have not received tracking details within 48 hours of ordering, please contact us.

In the rare case that an item goes out of stock after your order is placed, we will contact you within 24 hours. You can choose a replacement, wait for restock, or get a full refund for that item. The rest of your order will be dispatched as usual.

There is no minimum order value on AyurCall. You can order even a single product

Delivery time depends on your location. Most metros and tier-1 cities receive orders within 3–4 working days. Other cities and towns typically take 5–7 working days. Remote locations may take up to 10 working days. You can check estimated delivery for your specific pincode on the product page before ordering.

Yes, AyurCall delivers pan-India including metros, tier-2 and tier-3 cities, and most towns. Enter your pincode on the product page to confirm serviceability and get an estimated delivery window for your location.

You can check delivery availability directly on any product page. Enter your 6-digit pincode in the delivery check box and we will show you whether we deliver to your area and give you an estimated date.

If your order has not arrived by the estimated delivery date, first check the tracking link sent to your WhatsApp. If there is no update for more than 48 hours, contact us on WhatsApp (+91 80955 11877) with your order number and we will investigate and resolve it promptly.

We accept UPI (GPay, PhonePe, Paytm and all UPI apps), debit cards (Visa, Mastercard, RuPay), net banking, and Cash on Delivery (COD). All online payments are processed securely through Razorpay.

No hidden charges. The price you see is what you pay — product price after discount, plus shipping if applicable (shown clearly at checkout). We do not charge any handling fees, packaging fees, or convenience fees.

If you have a promo code, enter it in the Promo code field on the cart page and click Apply. Valid codes will reduce your order total immediately. If your code is not working, check the validity period or contact us.

Yes. We do not store any card or bank details on our servers. All online payments are processed through Razorpay, which is PCI-DSS compliant. Every transaction is encrypted using industry-standard SSL technology.

Yes. Every product on AyurCall is sourced directly from the manufacturer or their authorised distributor. We do not source from grey markets or third parties. The brands we carry — Kottakkal, Vaidyaratnam, Nagarjuna, Kerala Ayurveda and others — are all established, reputable classical Ayurvedic manufacturers.

We source directly from manufacturers and their primary distributors. This ensures product authenticity, proper storage conditions throughout the supply chain, and fresh stock with maximum shelf life. It also allows us to offer discounts that intermediaries cannot.

The discount percentage is the reduction from the printed MRP (Maximum Retail Price) on the product. For example, a 25% discount on a ₹400 MRP product means you pay ₹300. Every product on AyurCall is discounted below MRP — ranging from 5% to 30% depending on the product.

Ayurvedic medicines work best when prescribed for your specific constitution (Prakriti) and condition. If you are unsure, we strongly recommend consulting an Ayurvedic doctor before purchasing. Our sister platform Indheal.com connects you with certified Ayurvedic vaidyas for online consultations in under 20 minutes.

Once we receive and verify the returned product, refunds are processed within 5–7 working days. The amount is refunded to your original payment method. UPI and card refunds typically appear within 3–5 business days after processing. COD orders are refunded via bank transfer.

AyurCall is an online Ayurvedic pharmacy that brings together genuine medicines from 29+ trusted classical Ayurvedic brands under one roof. We are built by INDHEAL Solutions Pvt Ltd, Bengaluru, with the mission of making authentic Ayurveda accessible and affordable across India.

Indheal.com is our sister platform for Ayurvedic healthcare. While AyurCall is your one-stop shop for buying Ayurvedic medicines, Indheal connects you with certified Ayurvedic doctors for online consultations, treatment plans, and hospital recommendations. Together, they cover both the medicine and the medical advice side of Ayurveda.

We currently carry products from 29 trusted Ayurvedic brands including Kottakkal, Vaidyaratnam, Nagarjuna, Kerala Ayurveda, Sri Sri Tattva, Himalaya, Zandu, Baidyanath and many more. Our catalogue spans over 2500 products across oils, tablets, syrups, powders, capsules and more.

You can reach us on WhatsApp at +91 80955 11877 (fastest response), by email at hello@ayurcall.com, or through the contact form on this website. Our team is available Monday to Saturday, 9 AM to 6 PM IST. We typically respond within 2 hours during business hours.

Ayurveda is one of the world's oldest holistic healing systems, originating in India over 5,000 years ago. The word means "knowledge of life" in Sanskrit. It is based on the belief that health and wellness depend on a delicate balance between mind, body, and spirit. Ayurveda uses herbs, oils, diet, and lifestyle practices to promote healing and prevent disease.

Prakriti is your individual physical and mental constitution, determined at birth. It is defined by the balance of three biological energies or doshas — Vata (air and space), Pitta (fire and water), and Kapha (earth and water). Understanding your Prakriti helps choose the right medicines, diet, and lifestyle for your body. You can discover your Prakriti using our quiz or by consulting an Ayurvedic doctor on Indheal.

In many cases yes, but it depends on the specific medicines involved. Some Ayurvedic herbs can interact with allopathic drugs — for example, medicines that affect blood thinning, blood sugar, or thyroid. Always consult both your allopathic doctor and an Ayurvedic practitioner before combining treatments. Do not stop or reduce any prescribed allopathic medication without medical advice.

Classical Ayurvedic medicines are formulations described in ancient Ayurvedic texts (like Ashtangahridayam and Sahasrayogam) — they have fixed compositions and are manufactured according to traditional methods. Patent or proprietary Ayurvedic medicines are modern formulations developed by companies, often combining classical herbs in new ways. Both are sold on AyurCall; classical formulations from brands like Kottakkal and Vaidyaratnam are particularly respected for their adherence to traditional standards.